Help

How Do I Log In?

In order to log in to The NELA Exchange, you must be a current NELA member who is eligible to access the members only content of The Exchange. To log in to The Exchange and see all member content, click on the “Login to see members only content” just above the gray navigation bar. Your user name is always your email address. If you are logging in for the first time, your password will be your last name in lower case. We encourage you to change your password as soon as possible. If you have changed your password and cannot remember it, use the “Can't access your account?” link on the Log In page.

How Do I Change My Password?

In the “Welcome Box” above the gray navigation bar, click on “Profile.” In your profile, just above “Current NELA Activities,” you will see a link to change your password.

What Is The Best Way To Find Information On The Exchange?

The best and quickest way to find something on The Exchange is to enter your search term in the “Search” box on the menu bar. You can also see the most popular search terms in the “Hot Topics” box on The Exchange's home page. Any time you see a tag attached to a blog or library entry, click on it to search The Exchange for that keyword.

How Do I Join A Discussion Group?

To join one or more Discussion Groups, you must first subscribe to them. You can find a list of subscription options by going to the “My Exchange” menu on the gray navigation bar and selecting “My Subscriptions.” You can choose to follow any or all of the Discussion Groups. If you try to post a message to a Discussion Group to which you are not subscribed, you will be asked to set your subscription options before posting your message (see “How Do I Control The Amount Of Email I Receive From The Exchange?” below).

In addition to the Open Forum, The Exchange currently has 17 Discussion Groups: Class and Collective Actions, Disability, Discrimination, Dispositive Motions, Employee Benefits, Ethics and Sanctions Issues, Federal Employees, FMLA, Forced Arbitration, Labor, Law Practice Management, Other Statutes, Trial Advocacy, USERRA, Wage & Hour, and Whistleblower. Information about each Discussion Group can be found by going to the “Discussions” menu on the gray navigation bar and selecting “All Discussions.”

What Is The Open Forum?

The Open Forum is the discussion group for questions that do not relate to one of the other 17 Discussion Groups (see above) on The Exchange.

How Do I Control The Amount Of Email I Receive From The Exchange?

You can control the amount of email you receive from The Exchange by customizing your subscription settings. You can find a list of subscription options by going to the “My Exchange” menu on the gray navigation bar and selecting “My Subscriptions.”

 The following subscription options are available on The Exchange:

  • Real Time - Receive and respond to messages as they are posted. If you have a question and need an answer immediately, this is the option for you. Your query will go out to all subscribers as soon as you post it on The Exchange. Responses will come back to you as soon as they are posted. You must visit The Exchange to post a message or reply to a message.  Links back to The Exchange are provided in each message for a quick reply.
  • Legacy - This is a text-only version of Real Time. With the Legacy option, you can bypass The Exchange website to reply to messages. Simply post and reply through the email client of your choice (e.g., Outlook, Hotmail, Gmail, etc.). If you want to include an attachment, however, you must log in to The Exchange.
  • Daily Digest – A daily digest provides a summary of the postings in a Discussion Group in the last 24 hours. Review all the posts within a Discussion Group at once via a daily digest. You may subscribe to as many digests as you like. You will receive one digest for each Discussion Group.

You can change your subscriptions at any time. You can subscribe to each Discussion Group whichever way suits you best.

In order to participate fully on The Exchange, please be sure to add the following email address to your safe sender list: DoNotReply@ConnectedCommunity.org
. This will ensure emails from The Exchange Discussion Groups are not bounced back or caught in your spam filter.

Tip
: As an alternative to receiving any email from The Exchange Discussion Groups, you can use the “Last 24 Hours” feature to view all posts on The Exchange made within the last 24 hours. A digest of all posts at the time you click “Last 24 Hours” will appear. You may also use the “Last 7 Days” and “Last 30 Days” features to access posts on The Exchange.  Quick Links for these features appear in the upper right corner of the “All Discussions” page.

How Do I Post A Message?

You can post a message to any Discussion Group to which you are subscribed by simply going to the “Discussions” menu on the gray navigation bar and selecting “Post A Message.”  You will be asked to select a discussion and enter a subject line. Post your message in the window provided. You may attach as many files as you wish to your discussion post (see “How Do I Upload A File?” below). You may cross-post to one other discussion. Replies to your message will be sent to you according to your subscription setting. If you are not currently subscribed to the Discussion Group for which you want to post a message, you will be asked to subscribe before you can post.

Tip: Be as descriptive as possible for your subject line entry. The clearer your subject line, the more likely you are to get responses. This will also enhance the search function for later research.

Cross-posting: To avoid repeated messages on The Exchange, we encourage you to post in only one Discussion Group at a time. If necessary, you may post to one additional Discussion Group.

Can I Edit My Post Once I Hit Send?

No. The Exchange Discussion Groups are email discussion lists. Once you hit “Send,” your post is delivered to the list and is distributed to all subscribers. Please review the content of your post just as you would any email you send from your email client.

You can go back and edit the archive version of your post, but this will not change the message that is sent to the discussion list. Again, please review your message carefully before hitting send.

How Do I Respond To A Message?

If your subscription is set to “Real Time” or “Digest,” you can respond to a message by using the links in the box on the right of each Exchange message. Using these links, you may either respond  to only the author of the message or to the entire Discussion Group. If your subscription is set to Legacy, simply click on the “Reply” button in your email client.

How Can I See All Discussion Messages From Yesterday?

You can view all messages posted in the last 24 hours by going to the “Discussions” menu in the gray navigation bar and selecting “Last 24 Hours.” The Last 24 Hours link is a great way to see what is happening across The NELA Exchange community.

 Tip: As an alternative to receiving any email from The Exchange Discussion Groups, you can use the “Last 24 Hours” feature to view all posts on The Exchange made within the last 24 hours. A digest of all posts at the time you click “Last 24 Hours” will appear. You may also use the “Last 7 Days” and “Last 30 Days” features to access posts on The Exchange.  Quick Links for these features appear in the upper right corner of the “All Discussions” page.

How Do I Skip The Repeated Messages In A Digest?

Discussion Group digests include new posts in the last 24 hours along with some of the accompanying thread. To move from a new message to the next new message, use the “Next Message” link in the box on the right of each Exchange digest. You can also use the “Next Message” and “Previous” links just above the box on the right to navigate through the digest. To see a thread in its entirety, click on “View Thread” in the box on the right.

How Do I Upload A File?

Each Discussion Group, Committee, and Task Force on The Exchange has a Library. You can upload a file to any Library for any Discussion Group, Committee, or Task Force to which you are subscribed by going to the “Libraries” menu on the gray navigation bar and selecting “Upload A File.” When you upload a file, you will be asked for the following information: Title, Description, Library, and Entry Type. Your basic file upload (PDF, Doc, Docx) will be a “Standard File Upload.” You can upload as many files per entry as you wish. You also have the option to add tags to your entry. If you are familiar with HTML, you can include it in your description. The next window allows you to select and upload your file. Select your file by clicking on the gray “Select Your File” button. Once you have selected your file(s), you must click on the gray “Upload File(s)” button to complete the process. You will see a progress bar showing your file(s) being uploaded to The Exchange.

 Tip: Be as precise as possible when adding titles and descriptions for your files. The more precise information you provide in the title and description, the better the search results.

How Do I Tag A File?

When possible, tags should be attached to your entry for quicker sorting. Tags are keywords you can attach to shared files or blog entries that help organize The Exchange. To add tags and keywords, click on “Next” after you have uploaded your file(s). Tag groups include: Topic, Court, Statute, Keyword, and Agencies. Files without tags will still be included in searches, but may not be at the top of the results. If you do not see a tag that you think others will find helpful, let us know and we can create one.

How Do I Subscribe To The NELA HQ Blog?

You can follow the NELA HQ Blog by adding it to your RSS reader (see “What Is RSS?” below). Clicking on “Blog” on the gray navigation bar will take you to the most recent blogs. Look for the “Add To RSS Feed” link and click on it. You are now subscribed to The Exchange’s RSS feed. Next, click on the “Manage RSS Feed” to find the RSS location. Copy and paste the feed location provided into the RSS reader of your choice. Look for the little orange RSS icons across The Exchange to add these items to your RSS feed.

What Is RSS?

RSS stands for Really Simple Syndication. It is an easy way for you to keep up with news and information that is important to you.  RSS also helps you avoid the conventional methods of browsing or searching for information on websites. RSS delivers the information you want directly to you. This content is called a “feed.”

Some browsers, such as the current versions of Firefox and Safari have built-in RSS readers. Outlook 2007 and 2010 also have RSS capabilities built in.


To subscribe to The Exchange via RSS, simply go to the “My Exchange” menu on the gray navigation bar and select “My RSS Feeds.” Check the boxes for the Discussions, Libraries, and Blog that you want to follow. Copy and paste the feed location to the RSS Reader of your choice.


Google Reader:
http://www.google.com/reader/

RSS Popper (Outlook Add-on): http://rsspopper.blogspot.com/2004/10/home.html

How Do I Add The Exchange RSS Feed To Outlook?

If you have Outlook 2007 or a newer version, follow these instructions to add The Exchange RSS feed:

  1. Locate the RSS folder in Outlook. It should be located directly under your Outbox.
  2. Right click on the “RSS Feeds” folder and select “Add New RSS Feed.”
  3. Paste the RSS Feed location you copied from the “My RSS Feed” page in The Exchange
  4. Click on “Add.” 
  5. Outlook will ask you if you want to Add This RSS Feed Outlook.” Click on “Yes.”
  6. Outlook will automatically connect to The Exchange and begin downloading the updates you  selected.
  7. Updates are delivered in real time.

 To change your RSS subscriptions, simply go to “My RSS Feed” and check or uncheck boxes. Outlook will only deliver updates from the Discussions, Libraries, or Bloyou have selected.

What Is The Difference Between My Subscriptions And RSS?

Subscriptions only affect how you participate in the Discussion Groups. Subscriptions provide several options to receive discussion messages (see  “How Do I Control The Amount Of Email I Receive From The Exchange?” above). RSS, on the other hand, affects how you receive information whenever there is any new content posted on The Exchange. This includes discussion messages, library entries, and blog posts. You can also follow discussions via RSS. How you choose to participate is up to you. Changing your RSS feed updates will not affect your Discussion Group subscriptions.

When in doubt, use subscriptions to participate in Discussion Groups, and RSS to follow the NELA HQ blog and to get updates when new files are added to The Exchange.

How Do I Update My Contact Info?

You can update your contact information online here: http://www.nela.org/update.

I Updated My Contact Information, But It Has Not Been Updated On The Exchange.

Please allow up to 24 hours for your updated information to appear on The Exchange.

How Do I Find The NELANet Archive?

The NELANet Archive contains more than 20 years of discussions and information that were posted on The Exchange’s predecessor, NELANet, which utilized a bulletin board platform. You can access the NELANet Archive on the gray navigation bar. You must be logged in to The Exchange in order to see this navigation link. You can search NELANet, download attachments, and copy and paste from existing posts. Please note that you cannot add new discussions to NELANet, but you can begin a new discussion on The Exchange by going to The Exchange and posting the new discussion in one of the 17 Discussion Groups or the Open Forum.

I Have An AOL Email Address And I Am Not Receiving Discussion Posts!

There is a known issue with AOL users receiving email from the discussion lists. Below are some simple steps you can take to ensure you can fully participate on The Exchange.
 
You will need to add "DoNotReply@ConnectedCommunity.org" to your AOL address book by following these steps: 

  1. From your AOL email inbox, click the "Mail” menu and select "Address Book."
  2. Wait for the "Address Book" window to pop up, and then click the "Add" button.
  3. Wait for the "Address Card for New Contact" window to load.
  4. Once loaded, cut and paste "DoNotReply@ConnectedCommunity.org" into the Other email field.
  5. Make our address the "Primary Email" address by checking the associated check box.
  6. Click the "Save" button.

If you are already a subscriber to The Exchange but our email is not getting through to you, our email may be in your AOL Spam Folder.  Please use your web mail to check your Spam Folder.  If our email is in your AOL Spam Folder, open our email and click the This Is Not Spam button.

I Have A Question That Is Not Covered Here. Whom Do I Contact?

For further assistance with The Exchange, please contact the NELA National Office at (415) 296-7629 or email Pedro Valverde at pvalverde@nelahq.org.